FAQ

Q: Are you a trading company or manufacturer?
A: We are manufacturer, Zhangjiagang TSP Packaging machinery co., ltd was founded in 2010, the factory area 2000 square meter, we have 49 employees including three QC and four engineers.


Q: How can I trust your quality is good?
A: Our machines has passed CE, ISO 9001;2008, SGS, UL, COC certificate, all raw material are from normal company and electric appliance are from international brand FESTO, MITSUBISHI, LG, OMRON, SIEMENS, AirTac. Before machine shipping to you, we will test until it runs perfectly, the whole process will be recorded video and send to cutomers.



Q: How long you will process the machines manfacturing for me?
A: Our average process time is about 30 days from the date of bank payment slip, the turnkey project takes will extend to 60 days.


Q: Do you company provide on-site installation service?
A: Yes, we provide oversea engineer installation service, our engineers will install the machine or production line and train your labour how run and maintain the machines. Unpon we received customer's request, we will send engineers in 24 hours, and customer need bear engineers' VISA, eating, housing, round trip air ticket and salary.


A: How about your after-service, where I can buy the spare parts?
Q: We guarantee you two years warranty, and freely two-year spare parts supplying, after received your request, you need take the pictures showing the defective place and we will ship the spare parts by DHL, UPS, EMS express


Q: How about payment, can I use T/T(Telegraphic Transfer), L/C(Letter of  Credit) or cash?
A: We will send customer PI (Proformo Invoice) regarding the project or machines, and customer confims everything not changeable, customer should pay T/T, L/C( at sight) and Cash by PI noted terms within 30 days.


Q: How can I make sure my machines won't damage when shipping?
A: We use film package the the machine, outside will use wooden case for package. the fumigation wooden package need noted in advance. After packaged, we will contact shipment company MAERSK, YANGMING line for shipping or customer specify the company.

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